Contact Winshark Casino

For help with your Winshark Casino account or gaming experience, contact our support team at support@winsharkcasino.wtf. We aim to provide clear, helpful assistance and usually respond within 24 hours, although response times may vary depending on the nature and complexity of your request.

Winshark Casino operates under a licence issued by the Curaçao Gaming Authority, reference number OGL/2024/589/0556, and uses SSL encryption to protect personal and financial data during transactions.

How to get in touch

To contact support by email, write to support@winsharkcasino.wtf. Please use the email address linked to your account where possible, as this can help us identify your request and protect your account information. Do not send your password, full payment card details or other sensitive security information by email.

For faster assistance, include your account email address or username, a short description of the issue and any relevant screenshots. Screenshots can help explain error messages, payment displays or other technical problems, but please check that they do not show passwords or complete financial details.

  • Account access, profile or verification questions
  • Deposit and withdrawal enquiries
  • Questions about bonus terms and conditions
  • Technical problems, error messages or website issues
  • Responsible gambling requests, including help with account restrictions or taking a break

Before contacting support

Please provide accurate information and send one clear message about each issue where possible. This helps the support team review your request efficiently. If your enquiry concerns a transaction, include the relevant date and amount, but do not include full card numbers or banking passwords. Support may need to ask for further information before discussing account-specific matters.

If you are contacting us about responsible gambling, clearly explain the assistance or restriction you are requesting. These requests are treated seriously and support can provide information about available account controls and safer gambling options.