Privacy Policy

The information handled by an online casino can vary depending on how you use the website, the services you request and the checks that apply to your account. We only seek information that is reasonably connected with operating the website, providing services, meeting legal and security requirements, and supporting players.

Account and personal details

When you register or update an account, we may handle details such as your name, date of birth, contact details, username, account preferences and information relating to your eligibility to use the service. We may also receive information that you provide when you communicate with customer support, enter a promotion, complete a survey or otherwise interact with us.

Identity and verification information

To help confirm identity, age, location or account ownership, we may request verification information or documents. This may include information shown on identity documents, address information, images or other details needed to complete a verification check. Verification information is handled for account security, responsible operation of the service, anti-fraud controls and compliance with applicable obligations.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details under their own privacy terms. We may receive confirmation, reference information and limited payment details needed to record transactions, investigate issues, prevent misuse and provide support. We do not need to retain full payment card details when they are not required for these purposes.

Technical, device and usage information

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session times, referring pages and information about how you use website features. We may also receive information about errors, security events and unusual activity.

Cookies and similar technologies

We may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, understand website use, improve performance and help identify suspicious activity. Some cookies may be placed by service providers that assist with website operation, analytics, security or communications. You can manage or delete cookies through your browser settings. Disabling some cookies may affect website features, account access or your user experience.

Personal information may be used for purposes connected with operating Winshark Casino and providing a safe, reliable service. Depending on the circumstances, these purposes may include:

• Creating, maintaining and administering your player account.
• Processing account requests, deposits, withdrawals, transactions and other services you ask us to provide.
• Confirming identity, age, location and account ownership where checks are required.
• Detecting and preventing fraud, money laundering, account takeover, collusion, cheating, unauthorised access and other misuse.
• Monitoring website performance, investigating technical problems and improving website content, functionality and security.
• Responding to questions, complaints, support requests and other communications.
• Sending service messages about your account, transactions, security, changes to terms or important website information.
• Sending marketing communications where permitted and where you have provided the required permission or another lawful basis applies.
• Understanding player activity and preferences so that communications and website features are more relevant.
• Meeting legal, regulatory, tax, accounting, security and other obligations that apply to the service.
• Establishing, exercising or defending legal rights and managing disputes.

We may combine information collected from your account, your use of the website, support communications and verification or payment processes where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where you have otherwise been informed.

Marketing choices

If you receive promotional messages, you can usually unsubscribe by using the option included in the message or by contacting us. You may still receive essential service communications, including messages about account security, transactions, changes to the website or this policy. Withdrawing marketing consent does not affect processing that is necessary to operate your account or meet legal obligations.

Lawful handling and consent

Information may be handled because it is needed to provide a service you request, to take steps connected with your account, to meet a legal or security obligation, to protect legitimate interests, or because you have given consent. Where processing relies on consent, you may withdraw that consent, although this will not affect processing already completed and may not stop processing that has another valid basis.

We may share relevant information with service providers that help operate the website and support players. These providers may assist with payment processing, identity and verification checks, fraud prevention, technology, hosting, analytics, customer support, communications, security and professional services. They should only use information for agreed purposes and are expected to apply suitable safeguards.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud or unlawful activity; enforce website terms; respond to lawful requests; or manage a business transfer, dispute or legal process. We do not sell personal information as a general business practice. Any disclosure is considered in light of the purpose, the sensitivity of the information and the requirements that apply.

Security measures

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, authentication, monitoring, encryption where appropriate, secure systems, staff procedures and checks on service providers. No website, internet transmission or storage system can be guaranteed to be completely secure, so players should protect their passwords, use trusted devices and contact support promptly if they suspect unauthorised account activity.

Storage and retention

Information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communications records must be kept for a period required by law even after an account is closed. Other information may be removed, anonymised or securely disposed of when it is no longer needed. Retention may also be necessary to resolve disputes, prevent repeat fraud, enforce terms or maintain reliable business records.

Services and transfers

Some providers supporting the website may process information from locations outside Australia. Where information is handled across borders, reasonable steps should be taken to protect it and to use appropriate contractual, technical or organisational safeguards. The privacy terms of a payment provider, identity service or other external website may apply to information that provider collects directly.

Depending on your circumstances and the requirements that apply, you may have rights relating to your personal information. These may include asking what information is held about you, requesting access to that information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a concern about privacy.

Making a data request

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@winsharkcasino.wtf. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. For security, we may ask you to verify your identity before releasing, changing or deleting information. We may also need to ask follow-up questions so that a request is handled accurately.

A request may not always be actioned in full. For example, information may need to be retained for legal, security, fraud prevention, accounting or dispute-related reasons, or deleting it may affect a service that you have requested. Where a restriction applies, we will aim to explain the reason in general terms. We may also keep a record of your request and our response so that we can demonstrate how it was managed.

Account closure and privacy

Closing an account does not automatically erase every record connected with it. Records may be retained where required for legal obligations, transaction history, security, fraud prevention, dispute handling or other legitimate purposes. Marketing preferences can still be updated, and requests about remaining personal information can be sent to support@winsharkcasino.wtf.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will be made available on the website with a revised date or other notice where appropriate. Players should review this page periodically. If a change is significant, we may provide additional notice through the website, by email or through an account message where appropriate.

If you have a privacy question or believe your information has not been handled properly, please contact support@winsharkcasino.wtf. We will review the matter and aim to respond in a reasonable manner.