Winshark Casino Terms & Conditions

These terms apply to your access to and use of the Winshark Casino website, related services and available gaming products. They form a legal agreement between you and the operator of the website. If you do not accept these terms, you must not use the website or its services.

You are responsible for reading the current version of these terms before using the website. The operator may update, amend or replace the terms from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. Updated terms will apply from the date they are published or otherwise made available, unless a different effective date is stated. Continuing to use the website after an update means that you accept the revised terms.

These terms should be read together with the website’s privacy information, responsible gambling information, promotional terms and any game-specific rules. Where a promotion or game has additional conditions, those conditions apply to the relevant activity. If there is an inconsistency, the specific terms for that activity may take priority to the extent of the inconsistency.

Eligibility and lawful use

• You must meet the minimum legal age and all other eligibility requirements that apply in your location.
• You must use the website only where online gambling is lawful for you.
• You must provide accurate, current and complete information when registering or using the services.
• You must not use the website on behalf of another person, or allow another person to use your account.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• You are responsible for checking whether access to the services is permitted under the laws that apply to you.

The operator may refuse access, restrict services or close an account where it reasonably believes that a user is ineligible, has breached these terms, has provided inaccurate information, or presents a legal, regulatory, security or responsible gambling concern.

You may be required to create an account to use certain services. You may generally have only one account unless the operator expressly permits otherwise. Account information must remain accurate and must be updated if your circumstances or contact details change. Creating multiple accounts, using false details or attempting to avoid account controls may result in restrictions, cancellation of transactions or closure of associated accounts.

The operator may carry out identity, age, address, payment method and source-of-funds checks. You agree to provide information or documents reasonably required for these checks. Verification may be requested before, during or after account use, including before a withdrawal or where activity triggers security or compliance reviews. If requested information is not provided, the account or relevant transaction may be restricted until the review is completed.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access. Do not share your password or payment credentials with another person. You should use a strong, unique password and log out from shared or public devices.

Suspension and account closure

You may request account closure or ask for access to be restricted. Requests relating to responsible gambling should be made through the available support or account tools. The operator may suspend or close an account where this is necessary for security, legal, regulatory, fraud-prevention or responsible gambling reasons. An account may also be closed after a breach of these terms.

If an account is closed, outstanding funds will be handled in accordance with applicable law, verification requirements and any valid rights or obligations. Funds connected with fraud, unlawful activity, prohibited conduct or a serious breach may be withheld where permitted by law. You must not attempt to open a new account to bypass a restriction, closure or self-exclusion.

You may deposit funds only through payment methods made available on the website and only where you are authorised to use the relevant method. Deposits must be made for your own account. The operator may reject, reverse or investigate a transaction where it appears unauthorised, unlawful, erroneous or inconsistent with these terms.

You should check the transaction details, any applicable fees and the terms of your payment provider before making a deposit or requesting a withdrawal. A payment provider may apply its own charges, processing rules or currency conversion rates. The operator is not responsible for delays or costs caused by a bank, card provider, payment service or other third party.

Withdrawal requests may be subject to account verification, source-of-funds checks and other lawful controls. Withdrawals may be returned to an eligible payment method associated with the account. The operator may use a different method where required for security, compliance or payment-processing reasons. You should ensure that payment details supplied to the website are correct and belong to you.

Game play and errors

Game outcomes are determined by the applicable game rules and, where relevant, approved random outcomes. You must review the rules, stakes, paylines, odds and other information displayed before playing. A game decision, bet or transaction should not be treated as final until it has been accepted and recorded by the website.

Technical faults, connection problems, display errors or other interruptions may affect access to a game or transaction. If a material error affects game play or account balances, the operator may correct the error and take other reasonable steps in accordance with applicable law. You must not exploit a fault, error or vulnerability and should report suspected problems promptly.

You are responsible for ensuring that your device, internet connection and software are suitable for using the website. The operator does not guarantee uninterrupted availability, error-free operation or that the website will be compatible with every device or network.

Promotions and bonuses

Promotions, bonuses and promotional campaigns may be subject to separate terms. Those terms will explain eligibility, qualifying activity, expiry, wagering requirements, restrictions and any other conditions that apply. You should read the relevant promotional terms before opting in or participating. Unless stated otherwise, a promotion may be available only once per person, household, device, payment method or other permitted basis.

The operator may withdraw, amend or cancel a promotion where it is necessary to correct an error, prevent abuse, comply with a legal requirement or protect the fairness of the service. Promotional benefits may be removed where they were obtained through duplicate accounts, collusion, automated activity, manipulation or other prohibited conduct.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose. Set personal limits, take regular breaks and do not chase losses. You should not gamble while intoxicated, under pressure or when doing so may affect your wellbeing or responsibilities.

Winshark Casino may provide tools and information to help you manage play, including account limits, breaks, reality checks, self-exclusion and access restrictions where available. If gambling is causing concern, stop playing and seek support from an appropriate responsible gambling service or qualified professional.

Prohibited conduct and intellectual property

You must not interfere with the website, introduce malicious software, use bots or automated systems, scrape content, manipulate games, evade security controls or engage in collusion. You must not use content from the website without permission. Website text, branding, graphics, software and other materials may be protected by intellectual property rights and may be used only for personal, lawful access to the services.

Privacy, liability and applicable law

Personal information is handled in accordance with the website’s privacy information and applicable privacy laws. By using the services, you acknowledge that information may be collected and used for account administration, verification, security, payments, compliance, customer support and responsible gambling purposes.

To the extent permitted by law, the operator is not responsible for losses caused by events outside its reasonable control, including telecommunications failures, payment-provider issues, device problems, cyber incidents or interruptions to third-party services. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under Australian law.

Any complaint should be raised through the support channels made available on the website, with enough information to allow the matter to be reviewed. These terms are subject to the laws and courts applicable to the relevant service and your location, unless applicable law requires otherwise. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate.